done66 Frequently Asked Questions

done66 requires a valid Pakistani CNIC or NICOP to complete identity verification. You will be asked to upload a clear photo or scan of the front and back of your CNIC. In some cases, a selfie holding your CNIC may also be requested. KYC is mandatory before any withdrawals are processed, and it confirms that you are 21 years of age or older.

On the done66 Login page, click "Forgot Password" and enter the email address or mobile number linked to your account. You will receive a reset link or OTP within a few minutes. If you do not receive it, check your spam folder or confirm the mobile number registered to your done66 account. Still stuck? Contact [email protected] and the team will assist you within hours.

No. done66 strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of the done66 Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact [email protected] immediately to have the issue resolved cleanly.

Log in to your done66 account and navigate to "My Account" then "Profile Settings." You can update your contact email and preferred language there. For sensitive changes such as your registered mobile number or CNIC details, you will need to contact done66 support at [email protected] with supporting documentation to verify your identity before the change is applied.

To close your done66 account, email [email protected] with the subject line "Account Closure Request." Ensure your account balance is zero before requesting closure — any remaining balance must be withdrawn first. If you are closing your account due to gambling concerns, we strongly recommend requesting self-exclusion instead, as it provides additional protections. Account closure requests are processed within 5 working days.

The minimum deposit on done66 is Rs 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no upper cap on deposits, though your chosen responsible gaming deposit limit will apply if you have set one. All deposits are processed in Pakistani Rupees, so there is no currency conversion involved.

Log in to your done66 account and go to the Cashier section. Select JazzCash as your payment method, enter the deposit amount in PKR, and confirm. You will receive an OTP on your registered JazzCash mobile number to authorise the transaction. JazzCash deposits on done66 are typically credited to your gaming balance within 1 to 5 minutes, making it one of the fastest deposit options available to players across Pakistan.

EasyPaisa withdrawals from done66 are typically processed within 1 to 24 hours after approval. The actual transfer to your EasyPaisa wallet usually arrives within minutes once the done66 finance team approves the request. Processing times may be slightly longer during peak hours, weekends, or public holidays in Pakistan. Make sure your EasyPaisa account is fully verified and the mobile number matches what is registered on your done66 account.

Yes. done66 supports bank transfers via HBL, UBL, and Meezan Bank through both online banking portals and direct bank transfer. Processing times for bank transfers are generally 1 to 3 working hours during banking hours in Pakistan. Ensure you use the exact reference code provided during the deposit process so the done66 payments team can match your transfer to your account without delays.

done66 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges depending on your account type and the amount involved. These third-party fees are outside done66's control. We recommend checking your mobile wallet or banking app's fee schedule before initiating a transaction.

Withdrawal delays at done66 are most commonly caused by one of three things: pending KYC verification, an active wagering requirement on a bonus, or a security review triggered by unusual account activity. Ensure your CNIC verification is complete and that you have met any applicable bonus wagering requirements before withdrawing. If your withdrawal has been pending for more than 24 hours without explanation, contact [email protected] with your transaction reference number.

Yes — cricket betting, including Pakistan Super League (PSL) matches, is one of the most popular features on done66. You can place bets on match winners, top batsmen, total runs, and a wide range of in-play markets. done66 updates PSL odds in real time, so players from Lahore, Karachi, Islamabad, and across Pakistan can follow and bet on their favourite franchises throughout the entire season.

done66 offers an extensive slot library spanning classic 3-reel games, video slots with multiple paylines, and high-variance jackpot titles. Featured games include the popular Diamond Tycoon and Ocean King Jackpot, both available directly from the main navigation. New slot titles are added regularly, and all games on done66 are provided by licensed software providers to ensure fair, audited outcomes on every spin.

RTP (Return to Player) varies by slot title on done66 but typically ranges between 94% and 97% for most games in the library. The RTP for each specific game is displayed within the game's information panel before you start playing. Higher RTP means the game statistically returns more to players over a large number of spins — though individual session results can vary significantly due to normal variance in slot mechanics.

Yes. All games available on done66 use certified Random Number Generator (RNG) technology, independently tested by recognised third-party auditing bodies. done66 operates under a valid international gaming licence, which requires ongoing compliance with fair-play standards. The outcomes of every spin, hand, or bet on done66 are statistically random and cannot be influenced by the platform or any individual player.

Absolutely. done66 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate application — simply open your mobile browser, navigate to done66, log in, and the site adapts seamlessly to your screen size. Cricket betting, live casino, slots, and all account management features work smoothly on mobile, making it easy to play from anywhere across Pakistan.

done66 offers a welcome bonus to newly registered players upon making their first qualifying deposit in PKR. The offer details — including the bonus percentage, maximum bonus amount in PKR, and which games contribute to clearing it — are displayed on the promotions page within your done66 account. Bonus terms change periodically, so always read the current terms before depositing to claim a welcome offer.

Wagering requirements specify how many times you must bet through your bonus amount before it converts to withdrawable cash. For example, a bonus of Rs 1,000 PKR with a 20x wagering requirement means you must place bets totalling Rs 20,000 before you can withdraw the bonus-derived winnings. done66 displays the current wagering requirement, game contributions, and expiry date for every active bonus in your account's Bonus section.

Yes. done66 runs free spin promotions on selected slot games from time to time, often tied to new game launches, seasonal events, or reload deposit offers. Free spins are credited directly to your done66 account and expire within a set number of days, so use them before they lapse. Any winnings from free spins are subject to the applicable wagering requirement stated in the bonus terms.

done66 rewards its most active players through a tiered loyalty programme. As you play more, you accumulate loyalty points that unlock higher programme tiers with increasingly valuable perks — including faster withdrawal processing, personalised deposit bonuses in PKR, dedicated account management, and access to exclusive promotions. Full details of the current loyalty programme tiers and point earning rates are available inside your done66 account dashboard.

Yes. done66 respects your preferences. If you prefer to play without bonuses — for example, if you want unrestricted withdrawal access from the outset — you can opt out of all promotional offers in your account's communication preferences settings. You can also contact [email protected] to have your account flagged as "no bonus." This is also an option used by players who prefer to manage their gaming spend without the conditions attached to bonus funds.

The minimum age to register and play on done66 is 21 years old. This is a strict, non-negotiable rule enforced through mandatory CNIC-based age verification. Anyone found to be under 21 years of age will have their account immediately suspended and all funds will be held pending investigation. done66 takes underage gaming extremely seriously and has zero tolerance for any attempts to circumvent this rule.

Yes. done66 operates under a valid international gaming licence issued by a recognised offshore regulatory authority. Holding this licence means done66 is required to maintain fair gaming practices, secure player funds in segregated accounts, operate certified RNG systems, and enforce responsible gaming standards including age verification, self-exclusion, and player protection tools. Licenced operation is fundamental to done66's commitment to a trustworthy platform for Pakistani players.

Self-exclusion on done66 can be activated in two ways: through the Responsible Gaming section inside your account settings, or by emailing [email protected] with the subject line "SELF-EXCLUSION REQUEST." You can choose a period from 6 months up to 5 years. Once active, your done66 account will be locked, deposits blocked, and all marketing communications suspended for the full exclusion period. This cannot be reversed during the chosen term.

Yes. done66 provides a full suite of player-controlled spending tools. You can set daily, weekly, or monthly deposit limits in PKR, set a maximum loss threshold, and configure session time reminders — all from the Responsible Gaming section of your account. Decreasing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period to protect you from impulsive decisions during a difficult session.

done66 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your CNIC details, banking information (including JazzCash and EasyPaisa account numbers), and gaming activity are stored securely and never sold to third parties. done66's privacy and data handling practices are fully detailed in the Privacy Policy, which you can review at any time from the footer of this page.

If you are concerned about your gambling, the first step is to contact done66 support at [email protected] to activate self-exclusion or a cooling-off period immediately. Beyond done66's own tools, we encourage players to seek support from organisations such as Gamblers Anonymous, which operates internationally and offers confidential peer support. Mental health helplines and family counselling services are also available across Karachi, Lahore, Islamabad, and other major cities in Pakistan. You are not alone — help is available.